Resolving Pay Discrepancies
During your payroll validation, or if it’s brought to your attention by a student employee or supervisor, you may discover a pay discrepancy, such as a late payment, underpayment, or overpayment. Once you are aware of a pay discrepancy, you will need to investigate what caused the discrepancy in order to resolve it. Examples of things you can look at to determine the cause of a discrepancy include but are not limited to:
- Ensuring an HR action was processed appropriately in ConnectCarolina
- Ensuring an HR action was executed in ConnectCarolina before they payroll lockout
- Ensuring hours were logged and approved appropriately in TIM
If you need assistance in determining the cause of or rectifying a pay discrepancy you can submit a service request via ServiceNow. Review the following for important information and instructions on submitting HR and Payroll requests appropriately in ServiceNow.
If you experience an issue with an HR or Payroll action, or you need advice on how to process an HR action, it is important to understand how to request assistance through ServiceNow. To ensure your request is routed to the appropriate people review the options below.
If you experience an issue with an HR or Payroll action, or you need advice on how to process an HR action, it is important to understand how to request assistance through ServiceNow. To ensure your request is routed to the appropriate people review the options below.
- Something’s Broken: Select this button when something is broken or not working correctly. This type of request is routed to IT for further technical assistance.
- Request Service: Select this button when you need assistance resolving an HR or Payroll issue in ConnectCarolina, or if you are seeking advice from experts familiar with ConnectCarolina’s HR/Payroll system or InfoPorte. This type of request is routed to the Business Systems Help Desk or to an HR/Payroll Business Analyst. Once you select Request Service, choose the HR, Benefits, and Payroll Category. Refer to the ServiceNow Request Guide for more information on appropriately submitting a service request.